Terms of Service

These Terms govern your use of the public ClientShift AI website, including its calculators, content, and the free Revenue Leak Audit request form. ClientShift AI is based in California, USA.

Paid services are provided only under an individually prepared and signed Master Services Agreement and Order Form (a "signed agreement"). The signed agreement controls paid services, scope, fees, billing dates, renewal and cancellation, refunds, ownership, confidentiality, indemnities, liability, and disputes. If these Terms and a signed agreement conflict, the signed agreement controls. Website updates cannot change a signed agreement.

Browsing this site or submitting an audit request does not create a paid service contract, does not authorize any payment, and does not obligate either party to proceed. A free audit is illustrative and provided without obligation. Paid services begin only after both parties sign an agreement through its own review and signature process. These Terms do not bind anyone to new paid terms.

The site is for business use by adults 18 or older who are authorized to act for the business they identify. Please submit accurate information and only contact details you are entitled to share. Do not submit other people's personal information, your customers' data, or sensitive information in the audit form.

You agree not to:

• submit spam, automated or bulk requests, false identities, or unlawful content;
• attempt to access private workspace areas, review links, or data you are not authorized to use;
• probe, scan, overload, or interfere with the site's security or operation, or introduce malicious code;
• scrape or copy site content for resale or to build a competing service, except as the law permits; or
• use the site in violation of law or others' rights.

We may block, limit, or suspend website access, or disregard submissions, when we reasonably believe these rules are being violated. Suspension of a client's paid services, cure periods, and data export are governed by that client's signed agreement, not by this section.

You keep ownership of the information and content you submit. You give ClientShift AI a limited permission to use it to respond to your request and provide the services you ask for, as described in our Privacy Policy. ClientShift AI's website, brand, copy, design, and materials remain ours and may not be reused without permission.

Calculators, figures, and audit findings are estimates for illustration only. Lead volume, response rates, booked jobs, reviews, search rankings, and revenue depend on factors no one fully controls, so we do not guarantee any revenue, ranking, or result.

Where AI-assisted tools are used, outputs can be incomplete or wrong and should be reviewed by a person before you rely on them. The site and its tools are not an emergency service and are not legal, tax, financial, or other professional advice.

Only the setup deliverables and ongoing services expressly listed in a signed Order Form are included. Features, integrations, locations, campaigns, or other work discussed in a demo, proposal, email, sales call, or on this website are not included unless added by a written change order accepted by both parties. Third-party or usage charges apply only as stated in the signed Order Form or later written approval.

This summary describes the current agreement template for convenience only. It creates no new charges, payment authorizations, or refund rights. Each client's signed version, including its own dates, amounts, and template version, always controls.

• Setup: the one-time setup fee, if any, is collected after the agreement is signed and checkout succeeds. No monthly service fee is charged at checkout.
• First monthly charge: the exact first monthly payment date and amount are shown in the signed agreement before signing. That agreed date, not the date work starts, controls the billing schedule. Later charges recur monthly on the agreed calendar day (or the month's last day when that day does not exist).
• Changes: additional services, usage fees, or price increases require a new written order or amendment approved by the client.
• Setup refunds: under Section 9 of the current template, setup work may begin after signing and setup payment confirmation, and setup fees become nonrefundable once setup work starts, except as required by law or if ClientShift AI materially breaches and fails to cure after written notice. The current template does not promise an automatic pre-start refund. Section 8 separately allows a limited refund of fees attributable to a deliverable that is discontinued because of a covered intellectual property claim. Earlier template versions may contain different wording and continue to govern agreements signed under them.
• Cancellation: recurring service is month to month and can be canceled through the billing portal or by emailing billing@clientshiftai.com, as the signed agreement describes. Under the current template, if the client cancels before the first scheduled monthly charge, no monthly service fee is due. After monthly billing begins, cancellation takes effect at the end of the current paid period. Monthly fees for a period already begun are not prorated, except as required by law or if ClientShift AI materially breaches and fails to cure after written notice. Cancellation does not automatically refund a setup fee.

As summarized from the current template: clients own the customer data and business content they lawfully supply, and ClientShift AI may use it only to perform agreed services, meet legal obligations, and protect the service. ClientShift AI keeps its preexisting and independently developed software, templates, prompts, automations, and know-how; clients receive a limited right to use the configured service while fees are current. Each party protects the other's nonpublic business information. The signed agreement sets the exact terms.

To the extent permitted by law, the public website, its content, calculators, and free audits are provided "as is" and "as available," without warranties of any kind, and ClientShift AI is not liable for decisions made based on illustrative website content. Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud or intentional misconduct.

This section applies only to website use. Warranties, liability limits, and indemnities for paid services are exclusively those in the signed agreement. These Terms do not add to a signed client's obligations.

For the following paragraph only, "Agreement" means these website Terms of Service. Signed service agreements keep the dispute clause accepted in them. There is no binding arbitration.

Governing law, venue, and mediation: This Agreement is governed by California law. Before either party files a lawsuit arising out of this Agreement, the parties must first attempt in good faith to resolve the dispute through written notice describing the issue and 15 days of direct discussion after the notice is received. If the dispute remains unresolved, either party may request nonbinding mediation with a neutral mediator in Riverside County, California. The parties will cooperate in selecting a mediator and scheduling mediation within 45 days after the written mediation request. Each party will pay its own participation costs, and the parties will share the mediator’s fees equally, unless applicable law requires otherwise. A party satisfies this mediation requirement by participating in mediation or by making a good-faith written request if the other party refuses to participate or mediation cannot be held within 60 days after the request despite the requesting party’s reasonable efforts. After satisfying this requirement, either party may bring suit in a court of competent jurisdiction in Riverside County, California, subject to applicable mandatory law. Either party may seek urgent temporary court relief or file an action solely to preserve a legal deadline without first completing these steps; where appropriate, the parties will then seek to pause that action while they complete the required process. Mediation is nonbinding, and neither party is required to settle.

We may update these Terms by posting a new version with a new date. Updates apply prospectively to website use after they are posted and do not retroactively alter any existing signed agreement, which can be changed only by a written amendment accepted by authorized representatives.

General, privacy, and website questions: info@clientshiftai.com. Billing questions for signed clients: billing@clientshiftai.com. Contractual legal notices under a signed agreement go to the addresses stated in that agreement's Order Form.